Casey Coulter

Casey Coulter is a seasoned professional in customer success management with extensive experience spanning over a decade. Currently serving as Customer Success Manager at Snapdocs since July 2020, Casey has held various leadership roles including Manager of Implementation Specialists and User Operations Supervisor. Prior experience includes a significant tenure at Yelp from March 2013 to September 2019, where Casey built and scaled the first customer success teams for Yelp Reservations and Yelp Waitlist, managing teams responsible for onboarding and retention of over 8,000 restaurants across North America. Casey's earlier roles at Yelp included Senior Manager, Customer Success, and Associate Manager, Customer Success, which involved coaching and developing teams to enhance client satisfaction and drive revenue retention. Educational qualifications include a Bachelor of Interdisciplinary Studies from Arizona State University, focusing on Tourism Development and Management, as well as Communications.