Rachel Chiem is an experienced customer support and operations leader with a proven track record at Snapdocs since August 2019, where notable roles include Customer Support Lead, User Operations Lead, and User Operations Specialist. In these positions, Rachel has successfully revamped training programs, managed team schedules, resolved technical support inquiries, and identified product enhancements. Prior to Snapdocs, Rachel held positions at Clover Health and Altium®, focusing on customer service, operations coordination, and digital marketing. Rachel holds a Bachelor of Arts in International Business from UC San Diego, earned between 2012 and 2017.
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