Allan R.

Allan R. is an experienced professional in incident and problem management, with a career spanning over two decades across various esteemed companies. Notable roles include Global Major Incident Manager and Problem Manager at Fiserv, where Allan led global teams to effectively resolve major incidents, and Vice President of Infrastructure Serv Support at JPMorgan Chase & Co., demonstrating strong leadership and operational efficiency. Allan's expertise extends to critical incident management at Suncorp Group and senior escalation management at Snowflake. With a Bachelor of Science in Electronics and Communications Engineering from Mapua Institute of Technology, Allan continues to drive high performance and data-driven decision-making in the field of IT service management.