Gary Cheng

Gary Cheng is a seasoned technology and customer support leader with extensive experience across multiple industries in the Asia Pacific region. Currently serving as Senior Director of Technical Support at Snowflake, Gary leads a team focused on enhancing customer satisfaction and aligning support with business priorities. Previously, Gary held senior roles at HashiCorp, Splunk, and McAfee, where responsibilities included driving customer success, improving operational efficiency, and managing multi-million dollar support revenues. Gary's earlier positions at Oracle and IBM involved significant contributions to business growth and service innovations in support services. An engineering graduate from the National University of Singapore, Gary has established a strong foundation in technical management and customer engagement throughout a diverse career.