Joel Reyes is a skilled Cloud Support Engineer at Snowflake, with experience in providing technical support and enhancing customer success through problem-solving and documentation. Prior experience includes serving as a Product Support Engineer II at OSIsoft, where responsibilities involved supporting over 300 products, implementing the PI System at over 30 sites, and instructing customers on effective usage of technologies. Previous roles include a Product Support Engineer, Undergraduate Teaching Assistant, and Research Assistant at Arizona State University, where Joel facilitated student learning and contributed to research on metal organic frameworks and water treatment. Joel holds a Bachelor of Science in Chemical Engineering and a Minor in Business from Arizona State University.
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