John Milton

John Milton is a seasoned professional with extensive experience in customer support and content management. Currently serving as a Senior Manager for Support Knowledge at Snowflake since December 2023, John previously held various leadership roles at Sonos, Inc. from September 2006 to June 2023, including Senior Manager of CX Content and Knowledge, where responsibilities included product ownership for support. John led digital transformation initiatives that enhanced service delivery across social networks and developed training programs for agents worldwide while managing service level agreements and quality audits. Earlier roles included Manager of Tier 2 Customer Service and Technical Support Engineer, focusing on escalated case management and high-quality technical support. John earned a degree from Boston University between 2000 and 2004.