Mark Couzens

Mark Couzens is an experienced Principal Incident & Escalation Manager at Snowflake, where responsibilities include championing ITIL Incident Management best practices, managing customer escalations, and fostering team collaboration. Previously, Mark served as a Senior Escalation and Incident Manager at Snowflake and as a Senior Technical Resolution Manager at IBM, leading high-severity incident resolutions in Cloud environments. Prior roles include Incident Manager and Operations Manager at AT&T, Problem Manager at Sprint, and positions in project management and application development at Arcidea and Momentum Business Systems. Mark holds an MBA in Marketing from Wayne State University, a B.Com. in Marketing and Finance from the University of Windsor, and a BA in Psychology from Western University.