Matt Dean is a seasoned Technical Support Manager with extensive experience in IT and systems administration. Currently serving at Snowflake since December 2022, Matt oversees technical support for the public sector. Prior roles include Manager of Fanatical Support - Government Solutions at Rackspace Technology, where responsibilities included leading transformation initiatives and managing a team for 35 projects focused on compliance and operational enhancements. Matt's previous experience encompasses positions as a Windows Support Engineer II and Systems Analyst, with competencies in Windows Server management, systems integration, and end-user support. Matt holds an MBA with a focus in Ethical Leadership and a BBA in Information Systems from Schreiner University.
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