Mike Castillo

Mike Castillo is a Senior Program Manager for Support Knowledge at Snowflake, where they currently oversee critical knowledge management functions. Previously, they held various roles at Sonos, Inc., including CX Knowledge Manager and Knowledge Management Lead, where they achieved best-in-class performance metrics and successfully managed complex projects across global teams. Mike's earlier experience includes positions at Rinsed LV as a Graphic Designer and at AT&T Mobility in sales. They earned a Bachelor of Arts degree from the University of California, Santa Barbara.