Murray DeMatties is currently a Senior Escalation and Incident Manager at Snowflake, specializing in critical situation management and escalations. With a strategic focus on customer service, Murray has developed and led global support teams at various organizations, including Gigamon and Hitachi Vantara. Previously, Murray held leadership roles in customer support and training at Cylink Corporation and Sutmyn Storage Corporation, where they were instrumental in building effective support infrastructures and programs. Murray's extensive experience spans startups to large enterprises, emphasizing the importance of customer satisfaction and operational excellence.
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