Saurav .

Saurav is a seasoned professional with expertise in cloud support and customer service, currently serving as a Senior Cloud Support Engineer at Snowflake since October 2025. Prior to this role, Saurav worked at Saama as a Senior Customer Support Engineer from March 2024 to October 2025, focusing on Smart Data Quality and advanced AI models for clinical trial data management. Saurav's experience includes a tenure at ZS as a Platform Support Engineer from August 2021 to March 2024, providing L2/L3 support for AWS and SaaS applications, along with hands-on experience in AWS offerings and Hadoop ecosystems. Earlier experience includes a role as a System Engineer at Infosys from July 2018 to August 2021. Saurav holds an MBA from Liverpool John Moores University and a Bachelor of Engineering in Computer Science from Chitkara University.