Sheng Ng is a seasoned Staff Cloud Support Engineer and Technical Lead specializing in database security and authentication management. With extensive experience in technical support and account management, they have effectively managed customer communications and expectations at companies like BeyondTrust and Citrix. Sheng holds a Bachelor Degree in Electrical and Electronic Engineering from Nanyang Technological University and an MBA from the University of Nottingham. Currently at Snowflake, they lead initiatives in cloud support while mentoring a team of engineers.
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