Mark Bernardo

Mark Bernardo is an accomplished leader in customer experience and success with extensive expertise in leveraging customer engagement strategies across various sectors. Currently serving as SVP of Customer Experience and Customer Success at SOCRadar® Extended Threat Intelligence since October 2025, Mark previously held key positions such as VP of Customer Success at IP Fabric and SVP of Customer Success at Flashpoint. With a strong background in managing large teams and driving business growth, Mark has successfully implemented CRM and churn management systems and led comprehensive customer support organizations. Earlier roles include VP of Customer Success at GE Digital, where Mark managed a global team supporting over 8000 customers and drove significant revenue growth through operational efficiency. Mark's career began at GE Fanuc and Intellution, where Mark developed foundational skills in technical support and quality assurance. Mark holds a BS in Computer Science from Central New England College.