Nermine Hashem

Head Of Digital Customer Experience And CRM

Nermine Hashem is a highly experienced professional in digital customer experience and CRM, currently serving as the Head of Digital Customer Experience and CRM at SODIC since May 2025. Previously, Nermine held various roles at The American University in Cairo from September 2008 to April 2025, including CRM Technology Solutions Director, Director of Business Analysis and Insights, and Senior Business Analyst, with significant contributions in ERP system implementation and business process automation. Nermine's academic background includes an MBA from The American University in Cairo and a Bachelor's degree in Computer Science from Cairo University. Additional experience includes teaching assistant roles at both The American University in Cairo and Cairo University, alongside internships at Microsoft and IBM focusing on system analysis and application development.

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