Amanda S. currently serves as Senior Director of Member Advocacy and Complaint Experience at SoFi since October 2023. Prior to this role, Amanda spent 16 years at PNC, ascending through various positions including Customer Experience Group Manager Sr., Senior Vice President, and Executive Client Relations Group Leader, Vice President. Amanda began at PNC as a Customer Service Associate and held several leadership roles, ultimately developing expertise in customer experience and advocacy. Amanda holds a Bachelor of Arts in Communication from West Virginia University and a Master of Business Administration from Robert Morris University.
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