Ien Lu is a seasoned professional with extensive experience in compliance and customer success within the financial technology sector. Currently serving as a Senior Compliance Analytic Specialist at SoFi since April 2017, Ien has held various roles including Senior Analyst, Business Operation Analyst, and Learning And Development Project Analyst. Prior to SoFi, Ien was a Senior Customer Success Manager at Zenbanx, contributing to customer support and onboarding in a multi-currency account context. Ien's career began at Zenbanx as a Customer Success Manager, with earlier experience at Target managing a call center. Ien holds a Bachelor of Science degree in Finance from San José State University, completed in 2015.
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