James Houlin

James Houlin has extensive experience in customer support and operations management across multiple industries. Significant roles include serving as an Associate in the Securities Division Compliance at Goldman Sachs and as Sr. Manager of Customer Support at Bluevine, where notable achievements include the reduction of escalations by over 30% and the implementation of cost-saving initiatives. Current work as a Workplace Operations Manager at SoFi follows a successful tenure as Operations Manager for SoFi Money Communications, where performance metrics improved significantly. Academic credentials include an M.B.A. from The George Washington University and a B.A. in Italian and Political Science from Brigham Young University.