Michael Goff has extensive experience in operations scheduling and workforce management, currently serving as a Senior Operations Scheduler at SoFi since October 2017, where responsibilities include managing real-time schedules and updating outbound dialer lists. Prior experience includes roles at C3/CustomerContactChannels, Inc. as a Workforce Specialist, where agent scheduling for client calls was managed using the Aspect Tool, and at Lexington Law in a similar capacity. Michael also worked as a Workforce Management Analyst at Dish Network and contributed to technical support at Exabyte earlier in the career. Michael Goff studied at the University of Utah from 1991 to 1994.
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