Michelle Barnwell, CCXP, is a customer and employee experience leader with extensive experience in digital transformation within financial services. They have held prominent roles at major consumer banks, where they spearheaded innovative initiatives such as Citi's first global digital product team and the formalization of journey management as a discipline. Currently, Michelle serves as a Senior Product Portfolio Manager at SoFi and is the Managing Partner at CX Innovation Consulting. With a strong focus on understanding customer behavior and building collaborative relationships, they are committed to driving transformational efforts that deliver measurable value. Michelle continues their education at Flagler College, pursuing a Bachelor's degree in Communications.
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