Paul Ward

Paul Ward is an experienced operations professional currently serving as Senior Director of Operations at SoFi, a position held since November 2014, with responsibilities that include managing monthly KPIs, collaborating with various departments to enhance policies and technology, and overseeing a team of up to 17 employees. Prior roles at SoFi have included Director of Operations and Operations Manager, where Paul has demonstrated expertise in issue resolution and monitoring team communications. Previous experience includes roles at Demandforce as a Small Business Consultant and Consumer Loan Reviewer, where Paul effectively communicated SaaS solutions and utilized Salesforce for opportunity tracking. Paul also worked as an Account Manager at Bright.com, reporting directly to the CEO and managing account sales and support through various platforms. Educational background includes a Bachelor of Science in Business Administration with a concentration in Marketing from San Francisco State University.