Shawn Oudavanh is an experienced Zendesk Platform Administrator currently at SoFi since May 2021, overseeing Zendesk environments, onboarding teams, and enhancing user experiences. As a Zendesk Consultant for Support Build since March 2018, Shawn specializes in support infrastructure development and integrations with third-party technologies. Previous roles include Senior Manager of Application Support at Optimizely, managing a global team and supporting B2B eCommerce solutions, and various technical support positions at MarketVision Consulting Group, Qumu Corporation, Insite Software, Infor, UTC Aerospace Systems, and Seagate Technologies. Shawn holds a Bachelor of Arts in Computer Information Systems from Metro State University and an Associate of Arts in Liberal Arts from Normandale Community College.
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