Fernanda Ontiveros

Fernanda Ontiveros is currently a Coordinador at Sofía since April 2022, having previously served as a CX-Customer Success Agent at Nelo from February 2022 to August 2022, where responsibilities included problem resolution for new user registrations and payment issues. Fernanda's experience extends to Uber as an Expert I from May 2018 to December 2021, providing information to prospective drivers and managing an internal CRM for ticketing and escalations. Earlier roles include a Receptionist at Petopia, a Sales Cashier at Petco, a Supervisor at Un Encanto, and an Executive Assistant at Servicios Financieros México, showcasing a strong background in customer service and team management. Fernanda is furthering professional development with a UX/UI Design degree from Coderhouse, expected to complete in January 2024, and has prior educational experience from Udemy and CCAF.