Ivonne Hernandez

Ivonne Hernandez is a seasoned professional with extensive experience in training, quality assurance, and recruitment. Currently serving as a Cx trainer and QA analyst at Sofía since November 2020, Ivonne previously worked as a Recruitment Specialist at Odetta from September 2021 to December 2022. Prior experience includes a role as a Learning Specialist at Uber, where responsibilities encompassed managing training and development for LATAM customer service lines, and serving as a Senior Training Coordinator at Brittel, where efforts focused on training production personnel and ensuring compliance with safety and quality standards. Earlier roles included development of Customer Success Advocates and medical personnel training at Health Digital Systems. Ivonne holds a Licentiate degree in Odontología from Universidad Nacional Autónoma de México, earned between 2002 and 2006.