Ishak Payanda is a Technical Consultant specializing in ServiceNow and IT innovation, currently employed at Sofie since October 2023. Prior to this role, Ishak served as a ServiceNow Consultant at de Volksbank from January 2024 to May 2024, where significant contributions included implementing the Virtual Agent 'Fien' to enhance service desk operations and developing Natural Language Understanding capabilities for improved user interactions. Previous experience includes a position as a UX Researcher at Thales from September 2022 to June 2023, as well as a retail role at Belsimpel from September 2019 to September 2022, and serving as Retail Supervisor at Jumbo Supermarkten from December 2010 to January 2019. Ishak holds a Master of Science in Human Computer Interaction and a Bachelor of Science in Information Science, both from Utrecht University.
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