Riikka Böök

Riikka Böök is a ServiceNow Developer with 10 years of experience in Service Desk operations across various areas. They previously held roles such as Senior Service Desk Agent and Coordinator of Knowledge and Processes at Kemira, where they managed teams and developed processes. Riikka studied Information Technology at Oulun seudun ammattiopisto and earned a Bachelor's Degree in Business Information Technology from Haaga-Helia University of Applied Sciences. They are currently working as an Advisor at Sofigate, focusing on knowledge management and process development.