Charlotte Baker is an experienced Governance Operations Analyst at Softcat plc, responsible for bridging the gap between IT and end users during a multi-million-pound ServiceNow deployment, ensuring governance compliance, and facilitating stakeholder workshops. Prior experience includes roles as a Technical Internal Recruiter specializing in various IT areas, and a Recruitment Consultant at PSR Solutions, focusing on civil engineering and infrastructure sectors. Charlotte's recruitment career began as a Recruitment Resourcer at Daniel Owen Ltd and included positions at Alexander Lucey and Ruthbridge Limited. Charlotte holds a Bachelor's degree in Sports Science from St Mary’s University, Twickenham.
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