Lee H. is a seasoned Service Delivery professional with extensive experience in leadership and operational management, currently serving as the Service Delivery Team Manager at Softcat since March 2022. Lee's expertise includes managing cross-functional teams, driving performance improvements, and implementing automated tools to enhance efficiency, achieving notable reductions in ticket volumes and time savings for engineers. Prior experience includes a significant role at Virgin Media O2, where Lee enhanced service delivery for enterprise customers and achieved substantial cost savings. Earlier positions at Atos and O2 (Telefónica UK) provided a solid foundation in service management, process improvement, and customer relationship building. Lee holds a Bachelor's Degree in Business from Leeds Beckett University and has a background in construction management and customer service.
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