Sarah Carpenter is a seasoned professional with extensive experience in service delivery and customer experience management. Currently serving as a Service Delivery Manager at Softcat plc since January 2021, Sarah has previously held key positions such as Contact Centre Manager at Richmond Motor Group and Customer Experience Manager at Thomas Sanderson. Sarah also brings significant expertise from a decade-long role as Head of Service Delivery at Right Management, along with foundational experience gained at IBM UK in education and training. Educational background includes studies at Itchen 6th Form College.
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