Roza Petrosyan is a seasoned professional with 19 years of experience in customer service management, quality assurance, and operational process development. Currently serving as the Head of Quality Control at SoftConstruct, Roza has previously held key positions such as Head of Call Center at INGO ARMENIA Insurance and Customer Care Manager at Globbing. Roza's expertise spans product development, operational workflow setup, and process improvement, emphasizing a commitment to outstanding customer service. Roza holds a Master’s degree in Romano-germanic languages from The Yerevan State Linguistic University after V. Brusov.
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