Otávio Carvalho is currently a Nivel 3 Support Analyst at SoftExpert - Software for Excellence, where they provide advanced technical support, execute updates and installations, and create documentation for procedures. Otávio has previous experience as a Technical Support Specialist at FF Informática from 2014 to 2018, assisting clients remotely and troubleshooting product errors. Earlier in 2014, they worked as an IT Assistant at Makro Atacadista S.A., handling tasks such as computer maintenance and network repairs. Otávio holds a Técnico degree in Tecnologia em Informática/Software from UNISOCIESC, completed in 2016.
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