Joe Gates

Joe Gates is a Client Success Manager at Softheon since May 2017, specializing in managing client accounts across various stages of the software development lifecycle for multiple healthcare insurance providers, including serving as a Jr Implementation Lead for a major project involving the onboarding of 50,000 members. Prior to this role, Joe served as a Client Success Associate at Softheon, addressing client issues and generating reports. Joe's earlier experience includes working as a Leads/Dispatch Coordinator at Impact Environmental, where responsibilities included preparing work schedules, monitoring logistical operations, and analyzing data for management reports. Additionally, Joe held the position of Credit Representative at Petro Oil Company, providing customer service regarding delinquent accounts. Joe holds a Bachelor's degree in Business Economics from SUNY Oneonta.