GK

Gokul Krishnamurthy

Director, Service Assurance at Softility

Gokul Krishnamurthy has a strong background in software engineering and service management. Gokul currently works as a Principal Software Engineer at Softility, Inc., where they focus on synchronizing operations with insights from deep data and exceeding customer requirements. Gokul is passionate about zero-touch automation, reducing MTTR, seamless integration between NOCs and field teams, and translating customer vision into metrics.

Prior to Softility, Gokul worked at Cyient as a Principal Consultant and Senior Consultant. In these roles, they led technical delivery and consulting projects for Fortune 500 companies across various industries. Gokul was involved in architecting and delivering service management solutions, introducing cloud services and applications, migrating service desk platforms, and improving operational efficiency. Gokul also led global workforce deployment and provided technical support for bids, pre-sales, and after-sales activities.

Gokul's early work experience includes a position at Tata Consultancy Services as an Assistant Consultant. Gokul led enterprise systems management accounts across Europe and North America, focusing on data center integration projects that resulted in immediate cost savings for banking institutions.

Overall, Gokul Krishnamurthy brings a wealth of expertise in software engineering, service management, and delivering efficient solutions for clients.

Gokul Krishnamurthy holds a Master's degree in Analytics, which they obtained from the Georgia Institute of Technology from 2019 to 2021. Prior to that, they completed their Engineer's Degree in Electronics and Communication from the Vellore Institute of Technology, under the University of Madras, from 2000 to 2004. Before entering tertiary education, Gokul attended Sree Venkateswar Matriculation Higher Secondary School from 1998 to 2000, where they completed their High School education, focusing on subjects such as Computer Science, Mathematics, Physics, and Chemistry.

In addition to their formal education, Gokul Krishnamurthy has also obtained several certifications throughout their career. Gokul earned the Cloud Pak for Watson AIOps Sales Foundation certification from IBM in June 2022. In 2016, they became a Certified Scrum Master through the Scrum Alliance. In 2014, Gokul achieved the ITIL Expert certification from the Office of Government Commerce. Furthermore, they obtained the CCNA certification from Cisco in June 2005.

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