Manish Malik

Manish Malik is a seasoned ITSM professional with extensive experience in consulting and transformation within the IT service management domain. Currently serving as Practice Lead at Softility, Inc. since June 2019, Manish specializes in ITSM transformation projects involving ServiceNow, Jira Service Management, and BMC Remedy. Previous roles include senior consulting positions at Allstate Canada and Tangerine, where responsibilities encompassed ServiceNow implementation, ITSM consulting, and CMDB optimization. Manish has also held positions at TELUS, SuMO IT Solutions, Cyient, Info-Tech Research Group, Vonage, BMC Software, and IGT Solutions Inc., showcasing a robust background in custom application development and system integration. Manish holds an MSc in Software Engineering from the University of the West of England and a Bachelor's degree in Information Technology from Delhi University.