Felipe Stefanelli

Felipe Stefanelli is an experienced Support Engineer with a robust background in application support and incident management. Since July 2021, Felipe has been employed at Softjourn, Inc, providing support for Bitbucket cloud applications. Prior to this role, Felipe served as Support Engineer 2 and Support Engineer at e-Core from July 2019 to July 2021, focusing on application support. Felipe's experience also includes positions as an Application Management Analyst at Dell EMC and Dell, where responsibilities encompassed managing production incidents and leading resolution efforts in a follow-the-sun environment. Earlier roles include Analyst Support - Jr. at Sicredi, where involvement included report maintenance and problem management, and Support Analyst internship at Dell, emphasizing documentation and customer support. Felipe holds a degree in Information Systems from Pontifícia Universidade Católica do Rio Grande do Sul, earned between 2011 and 2017.