Alexey Lykov is an ITIL Expert and Product Manager with extensive experience in IT service management and business process management. They have held leadership roles at companies such as Rosneft as the Head of Department and Smart Intelligence as a Lead ITSM Consultant. Currently, Alexey works as the Head of ITSM at Softline Company and as a Strategy Manager at Accenture. They earned an engineering degree in computational machines, complexes, systems, and networks from the Moscow State Institute of Electronics and Mathematics in 2009.
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