Mandyssa Charles currently serves as a Senior Product Analyst at Softrams, a position held since April 2023. Prior experience includes roles as a Business Analyst at NewWave Telecom & Technologies, Inc. from January 2021 to April 2023, and at T. Rowe Price from October 2018 to October 2020, among others. Notable contributions include leading multiple web-based and software development projects, conducting detailed stakeholder interviews to gather business requirements, performing gap analysis, and preparing essential documentation such as Business Requirements Documents (BRD) and Functional Requirements Documents (FRD). Proficient in creating use case diagrams and wireframes, Mandyssa is experienced in testing processes, utilizing SQL for data management, and adopting both agile and waterfall SDLC methodologies. Mandyssa holds a Bachelor’s Degree in Business Administration and Management from the Illinois Institute of Technology, obtained between 2010 and 2013.
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