Anna Mochan is currently the Director of Managed Services at SoftServe, where they have held several roles, including Associate Director and Service Desk Team Leader, since 2022. Prior to that, Anna worked at EPAM Systems from 2013 to 2014 as a Senior Software Maintenance Engineer and Technical Support Engineer. They possess extensive experience in service management, technical support, and team leadership, contributing to both employee development and customer satisfaction throughout their career. Anna holds a degree in English and English Literature from the National University 'Ivan Franko,' Lviv, which they obtained in 2010.
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