Oksana Tkachenko

Oksana Tkachenko is a Senior Technical Communicator and Technical Writer at SoftServe since May 2021, with prior experience as a Junior Business Analyst in a volunteering project. Previously, Oksana worked as a Technical Support Specialist at ABBYY, where responsibilities included troubleshooting issues, providing user training, and maintaining problem logs. Oksana's earlier role at MURKA involved supporting VIP clients, managing a team, and ensuring quality service for gambling products. Additional experience includes roles at PosiTrace, Ciklum, and Cupid.com. Oksana holds a Bachelor's and a Master's degree in International Relations from Dniepropetrovsk's National University, and a certificate in English Language and Literature from UIC London/Greenwich.