Willyan Mazzeu

Willyan Mazzeu is a Quality Control Manager at SoftSvit, where they are responsible for monitoring agents and ensuring adherence to company policies and processes. They previously held roles such as Supervisor of Digital Media at Concentrix and Coordinator of Atendimento at Mondial Assistance Brasil, focusing on performance analysis and team management. Willyan has extensive experience in technical support and customer service supervision, demonstrated during their time at Xerox and Teleperformance. They earned a degree in Human Resources Management from UNINOVE and have also completed Microsoft Office training.