Constantine Drentchev

Global Head Of Customer Support at SOFTSWISS

Constantine Drentchev has a diverse work experience spanning from 2010 to the present. Constantine'smost recent role is as the Global Head of First Line Support (FLS) at SOFTSWISS since April 2023. Before that, they worked at PokerStars as an Operations Manager from January 2019 to April 2023 and as a Support Services Manager from December 2017 to April 2019. Prior to PokerStars, they held positions such as Customer Operations Manager at GoodBoy from October 2016 to April 2018, Claims Team Manager at AIG from July 2015 to October 2016, and Customer Service Team Manager at Tombola.co.uk from July 2014 to June 2015. Constantine also worked as an Operations Manager at Net Elite LLC from February 2014 to June 2014 and as a Customer Support Manager at the same company from February 2012 to September 2012. Constantine has experience in customer support and management roles, showing skills in team management, performance reporting, training, and recruitment.

Constantine Drentchev completed their education in a chronological order. Constantine started their higher education journey in 2001 at the Second English Language School "Thomas Jefferson", where they obtained their Secondary School Diploma in 2006. Following this, they pursued a Bachelor of Science (BSc) degree in International Relations and Affairs at Sofia University St. Kliment Ohridski from 2006 to 2010.

After completing their undergraduate studies, Constantine Drentchev joined the University of National and World Economy in Sofia from 2011 to 2012. During this time, they pursued a Master of Science (MSc) degree in Economics of Defense and Security.

Continuing their academic pursuits, Constantine Drentchev attended Alliance Manchester Business School from 2012 to 2013. At this institution, they obtained another Master of Science (MSc) degree, this time in Management.

In addition to their formal education, Constantine Drentchev also obtained several certifications. In 2011, they achieved the TOEFL iBT certification, and in 2016, they obtained an IELTS certification. More recently, in August 2020, they were awarded the ILM L3 Award in Leadership and Management from the ILM institution.

It is important to note that no information regarding field of study was provided for Constantine Drentchev's Secondary School Diploma or the IELTS and TOEFL certifications.

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Timeline

  • Global Head Of Customer Support

    April, 2023 - present