Cesar Gonzalez

Cesar Gonzalez is the Observability CoE Lead and Value Enablement Unit Manager at Softtek, where they focus on enhancing IT service operations and optimizing service delivery. With over nine years of experience in IT infrastructure services, they established the Observability CoE, creating frameworks and methodologies that drive significant improvements in customer satisfaction and service profitability. Previously, Cesar excelled in various leadership roles, managing large teams and implementing innovative solutions that resulted in considerable cost savings. They hold a Bachelor’s degree in System Engineering from Universidad Panamericana and are certified in AWS, Six Sigma, and ITIL.