Gabriel J.

Servicenow SME

Gabriel J. has over a decade of experience in IT and service management, currently serving as a ServiceNow SME at Softtek since May 2012, where consultancy is provided to clients on best practices and implementations. Previous roles include KoFax and Documentum Administrator for a Fortune 500 retail company, and Software Engineer in ITSM Service Operations supporting Infrastructure Service Requests for a global top 10 Fortune 500 conglomerate. Gabriel's earlier experience includes positions as an IS Security Analyst at Tata Consultancy Services, IT Analyst at CompuCom, and Account Administrator Specialist at Getronics, as well as tech support roles at TeleTech. Gabriel holds a BS in Mechatronics Engineering from Universidad Panamericana and completed high school at multiple institutions.

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