Irma Trevino

Irma Trevino is the Voice of the Customer Program Leader at Softtek, where they are responsible for implementing the Voice of the Customer Program, including survey generation and results analysis. With a background in process improvement and compliance, Irma has served as a QA Leader and Project Manager at Softtek, focusing on requirements gathering and quality assurance. They are a certified Net Promoter Associate by Satmetrix and have been dedicated to promoting growth and customer satisfaction through their expertise in Net Promoter Score and CMMi processes. Irma also contributed as a computing technology team member at ITESM Campus Monterrey from 1992 to 1996.