John D. currently serves as the L2 EUC Team Lead at Softtek, where notable achievements include directing service delivery and successfully managing SLA to improve team performance. Prior experience includes roles such as Field Services Agent at Softtek and Windows FSO Engineer at HCL Technologies. John has a strong background in IT support, highlighted by leadership in upgrading workstation infrastructures across healthcare facilities and expertise in various technologies, including Citrix, Azure, and O365. John D. holds a Bachelor of Science in Information Technology with a focus on Software Engineering and has received education from multiple institutions, including the University of Phoenix and The U.S. Army Aviation Logistics School.
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