Miguel Duran

Miguel Duran is a results-oriented and adaptable leader with over 14 years of experience in IT and customer service management. Currently serving as CoE End User Support Manager at Softtek, they oversee service delivery and ensure adherence to industry standards. Previously, Miguel held various managerial roles, including Delivery Manager for Nissan accounts and Service Manager at Anheuser-Busch, where they improved customer experiences and managed critical IT services. Miguel holds a degree in Information Systems Engineering from Universidad Politécnica de Aguascalientes and has earned multiple certifications, including ITIL and Six Sigma.