Sergio Corona is an experienced IT professional specializing in incident management and technical support, currently serving as an Incident Manager at Softtek since May 2019. Previously, Sergio held roles at ABB México as an End User Support Service Coordinator, achieving significant reductions in ticket re-assignment, and coordinated outage support at Softtek for Envision. Prior experience includes providing support for VIPs at Softtek for Anhauser-Bush, backup support as a Jr. Server Backup Specialist at Softtek for Mitel, and technical support roles at Softtek for Gruma and Honeywell, where Sergio excelled in financial analyses and customer satisfaction. Sergio holds a degree in Administration Information Technology from Universidad del Valle de México, which was completed in 2009.
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