Tim Baker

Tim Baker is an experienced Customer Success Manager at Software AG, where responsibilities include managing multiple customers, advocating for their needs, and enhancing their customer journey. With a robust background in technical support and project management, Baker also held roles such as Advanced Designated Support Engineer and Senior Technical Support Engineer, focusing on incident resolution and client relationships. Prior experience includes positions as a Business Analyst II and Software Engineer at Telarix, where project management and database optimization were key responsibilities. Tim Baker's academic credentials include a Bachelor's degree in Computer Science from George Mason University, coupled with earlier experience in database design, workshop supervision, and operational roles in organizations like the Civil Air Patrol and Canam Steel Corporation.