Mark Groot

Mark Groot currently serves as Senior Customer Success Manager and Team Lead at Software Improvement Group, where responsibilities include managing a growing Customer Success team and implementing a new Customer Success platform. Prior to this, Mark held the position of Head of Customer Success at Freeday.ai, focusing on onboarding and customer retention. Extensive experience includes roles at Salesforce as a Senior Customer Success Manager and Success Operations Manager in Northern Europe, as well as earlier positions such as Customer Success Manager and Venture Capital Intern. Mark's educational background includes a Global Masters in Management from London Business School and a Master's in International Management from Fudan University, complemented by a Master of Science in Strategic Entrepreneurship and a Bachelor of Science in International Business Administration from Erasmus University Rotterdam.