Albena Mincheva is an experienced professional currently serving as a Service Success Manager at SoftwareONE since June 2018, following a role as Associate Cloud Managed Services. Prior experience includes positions as a Technical Support Engineer at Convergys and as a Technical Support Specialist at Sutherland Global Services, where responsibilities involved managing customer incidents in French. Additionally, Albena worked as a Consultant handling customer inquiries and as an Agent Recovery at EOS Services Ltd, focusing on collection arrears in Bulgarian. Albena holds a Master's degree in Veterinary Medicine from Trakia University-Stara Zagora and completed secondary education at English Language School Russe.
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