Caroline Monarque, PMP®, is a highly capable leader with over 20 years of experience in enterprise-wide portfolio, program, and project management across diverse industries. Currently serving as the NORAM PMO Governance and Quality Assurance Director at SoftwareOne, Caroline deploys ServiceNow SPM Portfolio Project Management solutions and develops governance standards and quality assurance protocols. Their previous roles include Global PMO Director at NewRocket and ITBM Product Lead at FX Innovation, showcasing a strong background in technology-based programs and project management. Caroline holds a B.Comm in Marketing Management from HEC Montréal and a certificate in Disruptive Strategy from Harvard Business School Online.
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